Loadingcore455

This article describes an issue that occurs when you use a FireWire port-based device in Windows 8.1 or Windows 8. Additional steps of configuration is required to enable this update after the installation.

Virtual COM port (VCP) drivers cause the USB device to appear as an additional COM port available to the PC. Application software can access the USB device in the same way as it would access a standard COM port. This software is provided by Future Technology Devices International Limited “as is” and any express or implied warranties. If your device specifies class code 02 but a subclass code value other than 02, Usbser.sys does not load automatically. Pnp Manager tries to find a driver. If a suitable driver is not found, the device might not have a driver loaded. In this case, you might have to load your own driver or write an INF that references another in-box driver.

Symptoms

Assume that you have a computer that equips with an IEEE 1394 FireWire controller card. After you upgrade the computer from Windows 7 to Windows 8.1 or Windows 8, devices that connect to the computer by using a FireWire port do not work.

Cause

This issue occurs because the legacy 1394 bus drivers (1394bus.sys and Ochi1394.sys) are removed in Windows 8.1 or Windows 8.

Resolution

Update information

How to obtain this update

Download Bluegiga Port Devices Driver Updater

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Additional steps of configuration requirement

After you install the 1394 OHCI Legacy Driver.msi file, follow these steps:

1. Right-click the Legacy1394.inf file under one of the following paths based on the computer's architecture:
   

   • C:Program Files1394 OHCI Compliant Host Controller (Legacy)x86_driver

   • C:Program Files1394 OHCI Compliant Host Controller (Legacy)x64_driver

2. Click Install.

3. Open Device Manager in Control Panel.

4. Expand IEEE 1394 Bus host controllers, and then locate the host controller.

5. Right-click the host controller, and then click Update Driver Software.
   The screen shot of the host controller and the Update Driver Software is listed in the following example:
   

6. Click Browse my computer for driver software.

7. Click Let me pick from a list of device drivers on my computer.

8. Click Generic1394 OHCI compliant host controller (Legacy), and then click the Next button.

9. Click the Close button.

Prerequisites

There are no prerequisites for installing this update.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows 8 file information notesThe MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed

For all supported x86-based versions of Windows 8.1 or of Windows 8

For all supported x86-based versions of Windows 8.1 or of Windows 8

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section.

More Information

Steps of uninstalling the 1394 OHCI Legacy Driver.msi file

1. Open Control Panel in the Category view.

2. Click Uninstall a program in Control Panel.

3. Right-click 1394 OHCI Compliant Host Controller (Legacy), and then click Uninstall.
   The screen shot of uninstalling the 1394 OHCI Compliant Host Controller (Legacy) is listed in the following example:
   

Additional package information

• This driver is only intended to work with legacy 1394 host controllers. Therefore, you may experience lower transfer data rates than the 1394b driver.

• The driver is intended to resolve compatibility issues for 1394 peripherals on 1394b systems. If you are not experiencing these issues, you should continue to use inbox drivers that are provided in Windows 8.1 or Windows 8.

• You have to reinstall this stand-alone driver package if you upgrade to a newer operating system version in the future.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
   

For more help, follow the steps below for your Mac or Windows PC.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
   

If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Bluegiga Bluetooth Low Energy

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
   
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select 'Search automatically for updated driver software.'
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

Bluegiga Usb Dongle Driver

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

Download Bluegiga Port Devices Driver Windows 10

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

1. Restart the Apple Mobile Device Service.
2. Check for and resolve issues with third-party security software, then restart your computer.
3. Try to install the usbaapl64.inf or usbaapl.inf file again.